Ready to build your first AI agent? This guide walks you through the entire process using the Erys platform dashboard — from sign-up to a working agent delivering responses across channels.

Prerequisites

Before we begin, ensure you have:

An Erys AI account (sign up free)
A use case in mind (customer support, content assistant, internal helper, etc.)

No local tooling or CLI is required. Everything happens in the browser.

Step 1: Sign Up and Create Your Organisation

Head to app.erys.ai/sign-up and create your account. Once signed in, you will land on the platform dashboard where you can manage agents, channels, and settings.

Step 2: Create Your Agent

From the dashboard, click Create Agent. You will be prompted to provide:

Name — Give your agent a clear name (e.g., "Support Bot")
Description — A brief summary of what the agent does
Model — Choose your AI model (Claude, GPT-4, Gemini, and more)

Click Create and your agent is ready to configure.

Step 3: Configure the System Prompt

The system prompt defines your agent's personality and behaviour. Navigate to your agent's settings and set the system prompt:

text

You are a helpful customer support assistant for Acme Corp.

## Your Role
- Answer questions about our products and services
- Help troubleshoot common issues
- Guide users through our processes

## Guidelines
- Be friendly and professional
- Keep responses concise (under 200 words when possible)
- If you cannot help, offer to connect them with a human
- Never make promises about refunds or guarantees

## Knowledge Base
- Our main product is Widget Pro, priced at £49/month
- Support hours are 9am-5pm GMT, Monday-Friday
- For billing issues, direct to billing@acme.com

Adjust the prompt to match your specific use case. The more specific your instructions, the better your agent will perform.

Step 4: Connect a Channel

Erys supports 7 delivery channels including Telegram, Slack, WhatsApp, Discord, Email, SMS, and the embeddable WebChat widget.

To connect your first channel:

Navigate to your agent's Channels tab
Select a channel (WebChat is the simplest to start with)
Follow the setup instructions for that channel
For Telegram, you will need a bot token from @BotFather
For Slack, you will configure an app manifest

Once connected, messages from that channel are routed to your agent automatically.

Step 5: Test Your Agent

With the WebChat channel enabled, you can test your agent directly from the dashboard. Send some test messages:

"What are your support hours?"
"How much does Widget Pro cost?"
"I need to speak to a human"

Your agent will respond based on the system prompt you configured. Responses stream in real-time, creating natural, fluid conversations.

Step 6: Monitor and Iterate

The platform dashboard provides visibility into your agent's activity:

Session history — Review past conversations
Task board — Track agent work items
Channel activity — See message volume per channel

Use these insights to refine your system prompt and improve responses over time.

Next Steps

Now that you have a working agent, consider:

Adding more channels — Connect Telegram or Slack to reach users where they are
Exploring skills and extensions — Give your agent additional capabilities
Creating agent teams — Build multiple specialised agents that work together
Using persistent memory — Enable your agent to remember context across sessions

Common Patterns

Multi-Channel Delivery

A single agent can deliver responses across multiple channels simultaneously. Configure Telegram for customer-facing support, Slack for internal notifications, and WebChat for your website — all from the same agent.

Agent Collaboration

Create specialised agents that handle different aspects of your workflow. A research agent gathers information, an analyst agent processes it, and a writer agent produces the final output. Each agent focuses on what it does best.

Conclusion

You have successfully created and deployed your first AI agent on Erys. The platform handles everything behind the scenes — secure environments, persistent sessions, and multi-channel delivery — so you can focus on what your agent does, not how it runs.

Building Your First AI Agent with Erys